Customization & Personalization

Make It Your Own

Choose an Available Option

Customization depends on the individual IRONDOM product. Select only materials, finishes, configurations and engraving options offered on its product page. Availability and pricing are specific to each item.

Customized & Engravable

Customized identifies a made-to-order item with specified materials, features or design options. Engravable identifies an item offering a personalized inscription; engraving can be offered on regular or customized items. Enter your text carefully and review spelling before placing the order.

Production Time

Made-to-order work requires production time before shipping. Use the timeline stated on the relevant product page or confirmed for your order. A shipping estimate starts after dispatch and does not include production. Contact us before ordering if you have a deadline.

Changes & Cancellation

Contact us promptly to request a change. Custom-made items cannot be changed once production prevents the requested revision. Cancelling after production begins incurs a fee of 50% of the original order price.

Returns & Quality Issues

Custom and made-to-order DIY items are excluded from change-of-mind returns. Report quality issues with detailed photos so we can review repair or replacement options. Do not send an item back without instructions.

Promotions

Ordinary promotion codes may exclude customized items and engraving charges. Any specific member benefit or points redemption is subject to the offer actually enabled for your account and checkout.

For help, email info@irondom.com. Include your order number and relevant photos so the IRONDOM team can assist you.