Returns & Exchanges

A Clear Process for Returns

Return Window

Eligible unused regular-price items in original, resellable condition may be returned for refund or exchange within 14 days of delivery. From day 15 through day 30, only exchanges are available. Contact us before sending anything back. Items must include their original packaging and proof of purchase.

Excluded Items

Discounted products, custom-made and DIY made-to-order items, Final Sale items, and gifts are not eligible for change-of-mind returns or exchanges. This does not affect remedies for defective or incorrectly supplied items or rights required by applicable law. Altered, scratched or damaged items are not eligible. One return request is allowed per order.

Shipping Costs

Original shipping charges, duties and taxes are not refundable. Customers cover return and replacement delivery charges, except where we sent the wrong item or an item arrived broken or defective. Report an incorrect item within 30 days of delivery, and report arrival damage or defects within 48 hours with photos.

Custom Order Cancellation

Custom-made pieces cannot be returned for a change of mind. Cancelling after production has begun incurs a fee equal to 50% of the original order price to cover work already undertaken. Contact us before production begins if you need to request a change.

How to Return

Email us with your order number, full name, reason and relevant photos. Wait for approval and the correct return address. Pack the item securely in its original packaging, include your name and order number, and send us the tracking number. Returns remain your responsibility until delivered to us.

Processing & Refunds

Allow 2–3 weeks from return dispatch for receipt and processing. Once approved, refunds are sent to the original payment method and may take another 2–10 business days to appear, depending on your bank. Exchanges for a different item are recalculated at the applicable product price.

Lost Outbound Parcels

For confirmed parcels lost during outward transit, we normally arrange a replacement. A refund may be offered in special circumstances, subject to applicable law. Contact us so we can investigate with the carrier.

For help, email info@irondom.com. Include your order number and relevant photos so the IRONDOM team can assist you.

Nothing in this policy limits mandatory rights or remedies under applicable consumer law.